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🌿 Experience Policy 🌿

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Our time is valuable, and so is yours. To ensure the best outcome for our team, and guests, we respectfully request 24 hours notice for cancelled haircuts, and 48 hours notice for cancelled color appointments.  If reservations are cancelled inside of this window, guests will be responsible for paying 50% of the service UNLESS we are able to fill your space with a guest from the wait list.  If a guest no call / no shows their appointment, 100% of the total service will be charged.

 

While we understand there are circumstances outside our control, we will assess each occurrence individually.  We understand life happens, and will be as accommodating as possible.

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​ If you are more than 15 minutes late to your experience, you may be asked to reschedule.  It is unfair to the guest who is scheduled after you.  Likewise on our end, if we are running behind due to unforeseen circumstances we will do our best to call or text you in advance.

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Cash is preferred method of payment, but we accept all major credit cards.  If you choose to pay with a card, there will be a 2.6% processing fee which is split between the guest and business.

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🖤 NEW GUESTS 🖤

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We ask that you reserve a " new guest connect session " prior to any color service.  This is a complimentary service to go over budget, timing, test strand, and hair goals.  We require a deposit that is 50% of the cost of service to reserve your preferred time; this deposit will be applied to your service at check out.

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🌿 GRATUITY 🌿

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For our guests who leave gratuity, we will only be accepting cash or Venmo.  We know this is an inconvenience for some, and appreciate the understanding.  

 

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🖤 Privacy Policy 🖤

We will not share mobile information, or personal identifiable information with third parties for marketing or promotional purposes.